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Shipping & Returns

SHIPPING

  • All shipments will be delivered within a maximum of 15 working days. Orders received after 08:00h in the morning will be processed the next day.
  • All orders received from Friday to Sunday or holiday will begin to be processed the next business day.
  • The transport agency will make up to 2 attempts to deliver the package to the address indicated in the order. In the case of not being able to contact with the customer after 2 attempts of delivery, the package will remain in the delegation of destiny a maximum of 6 days from the date of the last attempt of delivery, so that the customer can pass to pick it up by the delegation. After these 6 days and if the customer has not gone through the delegation to pick up the package, it will be returned to our facilities.
  • If, after 2 delivery attempts, the package is returned to "The Jardinpet" because the agency has not located the customer, it will be the same customer who assumes the shipping costs again.
  • On public holidays in the Andalusian Community or in Spain, no shipments will be made.
  • On weekends there are no deliveries.
  • If there is no stock of a item, the order will be sent when "The Jardinpet" replenishes stock. In this case, the customer will be notified by email.
  • If once received the order by mail, "The Jardinpet" observe that there is no stock left of any of the products ordered, the customer can request the repayment of the article or change it for another of the same amount.
  • "The Jardinpet" reserves the right to cancel any order.
  • Once sent the package, the change of delivery address or recanalization of the same by mistake of the customer to enter the postcode, is a cost of € 7.6. If the customer is not going to be at the initial address and does not wish to pay the transport agency the €7.6 change of address cost, your package will be left at the destination agency closest to your home so you can pick it up.
  • We do not ship to PO Boxes under any circumstances.


EXCHANGES AND RETURNS

  • Changes can be made for another model provided that we have in stock or you can opt for a voucher with the amount of the item, within a maximum of 14 days from the day of receipt of the order.
  • The costs of exchange and return are the responsibility of the customer, the customer being able to carry out the management comfortably from the section "Returns" of our web or sending the article by the agency that considers always to paid postage. In case of that the customer does not arrange the return through our section "Returns” but sending the package by the agency that best suits them, if the goods are lost or damaged in this process, is the responsibility of the customer and cannot make the exchange.
  • The destination address for exchanges and returns is:
  • Nave IMOR, P.I. "El Garrotal", Street D, nº 1, 3 and 5, Zip code. 14700 Palma del Río (Córdoba), Spain.
  • "The Jardinpet" reserves the right not to accept the change, if once received the article, was in bad condition, used, broken, or in inadequate conditions.
  • The changes are subject to the availability of the product, if there is no stock of the same article, will be exchanged for another article or for a voucher with the same amount.
  • Exchange and return voucher do not expire. "The Jardinpet” reserves the right to cancel the same.
  • In the case of repayment, will be made the repayment of the amount by the same means with which you have made the purchase either PayPal, or credit/debit card. The payment will not be able to be made, passed 14 days from the date of accomplishment of the order.